Dear Residents and Family Members,
Welcome to Touchpoints at Manchester. We are proud to have an outstanding team, evident in our CMS Star rating, American Health Care Association awards and exceptional survey outcomes. Touchpoints at Manchester is a proud member of the St. Francis Hospital Post-Acute Care Network, as well as a partner in the accountable care organization (ACO) of Eastern Connecticut Health Network.
I have been a licensed skilled nursing facility administrator with a successful track record since 1990 and I firmly believe this stems from my philosophy of “always just do the right thing”. Our Director of Nurses, Karen Miller, leads a strongly motivated experienced nursing department who treats the ‘whole person’ as we strive to meet the physical, emotional, and psycho-social needs of all our residents. This facility treats resident care with a holistic approach and our team follows the company mission that they will “enrich the lives of the residents we serve”.
We are a leader in post-acute, rehabilitative care. Services also include a secured behavioral health program with a strong recovery-based model and our signature, specialized program for congestive heart failure rehabilitation and pulmonary care.
Our progressive, personalized approach to care enables your recovery to progress at a better pace. We also aim for better results. By bringing together all the expertise you need in one place, you are free to concentrate your energies on healing.
We’ll take care of you, as well as take care of everything—from customized treatment plans to coordinating care between our interdisciplinary team, patient and provider. The expertise and competency of our staff is reflected in our high standards of care. Patients benefit from working one-on-one with rehab specialists up to seven days per week.
In addition to taking advantage of the latest advancements and progressive protocols, our staff members have received special training in such important areas as Total Joint Rehabilitation. Through our innovative Pre-hab Program and Pre-booking process, we help minimize potential complications, while maximizing successful outcomes.
We look forward to serving you further.
Tracy Newport, LNHA